FAQ
Standard shipping and handling
Europe: 4-7 business days
Outside Europe 7-12 days
Germany: 1-3 days
In individual cases, there may be a delivery delay of 24 h.
Please note that Palmont ships every shipment climate neutral and sustainable with DHL GoGreen. DHL's climate neutral delivery option supports numerous sustainability initiatives: These include projects in the areas of water supply, renewable energy and forest reforestation. You can find more information about the individual GoGreen climate protection projects here.
Shipping costs
Shipping costs are calculated at checkout.
The displayed prices are final prices in Euro including the German VAT. In addition, we charge the shipping costs listed below.
Germany: 6€
European Union Countries (Zone1)Shipping costs: €12,50
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Croatia, Estonia, France, Greece, Hungary, Italy, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Monaco, Malta, Slovenia, Spain.
Northern Europe and Americas (Zone2)
Shipping costs: €25
Canada, Färöer, Republic of San Marino, Cyprus, Jersey, Mexico, United Kingdom, Latvia, Greenland,United States, Finland, Lithuania, Switzerland, Norway, Sweden, New Zealand.
APAC (Zone3)
Shipping costs: €29
Albania, Australia, Cambodia, China Mainland, Hong Kong SAR, Iceland, India, Indonesia, Japan, Jordan, Kuwait, Macau SAR, Malaysia, Philippines, Qatar, Russia, Russian Federation, Saudi Arabia, Singapore, South Africa, South Korea, Taiwan Region, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam.
Rest Of the World (Zone4)
Shipping costs: €49
Bermuda, Chile, Colombia, Dominican Republic, Ecuador, Egypt, Georgia, Ghana, Israel, Democratic Rep, Marshall Islands, Martinique, Mauritius, Morocco, Tunisia, Nigeria, Paraguay, Peru, Puerto Rico, Reunion, Senegal, Trinidad and Tobago, Angola.
Return adress
Palmont GmbH
Online store returns department
Starstraße 2
22305 Hamburg
Germany
Please note: Until the item is received by us, the customer is responsible for it. We recommend that you send the package with a delivery company where the value of the goods is insured. The customer is responsible for the return shipping costs first. It may take up to 14 business days for the package to arrive at our warehouse unless it is an express shipment.
Return & Exchange
I don't like the item I bought, can I return it or exchange it for another one?
Yes, you can request a free return or size/color exchange within 30 days of delivery of your order.
I made a return request but changed my mind and want to keep the product. Is this possible?
Yes, we ask that you contact our customer service department to cancel your return request.
While trying on the garment, I removed the label. Can I still request a refund?
According to the terms and conditions of sale, the label is one of the requirements for accepting the return. Please note the other conditions that must be met:
- All items must be returned in their original condition
- Products that have been worn, used, altered or damaged will not be accepted.
How long does it take to ship an exchange?
We ship exchanges immediately - even before we receive your original order.
I have returned an item. Do I also get the shipping costs refunded?
If you are not fully satisfied with your order, simply return the item(s) to us in its original condition within 14 days of receipt. As soon as we have received the item(s), we will refund the amount to the selected payment method. The return shipping costs will be deducted from the amount.
What if I have a problem with my Palmont product?
If you have a problem with your product please contact us at support@palmont.de
Orders & Payments
My order has failed. What can I do?
If a problem has occurred with your payment, please contact your bank or card issuer.
Can I cancel or change my order?
Once you have completed your order, it cannot be changed. If you notice an error in the shipping information or wish to cancel your order, please contact us as soon as possible.
Can I use different addresses for billing and Shipping?
Yes, but make sure that the billing address is the same as the address associated with the payment method you have chosen.
What payment methods do you accept?
- Credit cards (Visa, Mastercard, Maestro & American Express);
- Apple Pay
- Paypal (to register a Paypal account, please visit paypal.com);
- Sofort for Germany, Belgium, Austria, Switzerland, Netherlands, Spain & Italy;
- iDeal for Netherlands.